Project Experience:
Mobile Device Strategy: Developed a strategy for iOS devices, focusing on device ownership and operation.
Yubikey Rollout: As an IT engineer I developed a strategy to visually verify and set up 7000+ Yubikeys.
Cloudflare Warp Client: Evaluated and deployed Cloudflare Warp Client for improved security and performance.
Security Service iPads: Managed iPads for corporate security services, ensuring efficient operations.
Printing Strategy: Evaluated future printing options, contributing to strategic decision-making.
OS Upgrades: Led Apple Silicon integration into the fleet at a significant tech company, collaborating with engineering effectiveness and achieving migration targets.
IT Tools Enhancement: Worked on the path for externalizing Munki and Chef tools, enhancing IT operations and automating the process of infrastructure and software provisioning.
Metrics Tracking: Managed fleet management metrics to ensure efficient tracking and reporting using primarily Uptycs through OSquery.
Office Build Outs: Contributed to office build-out projects, ensuring IT infrastructure readiness.
Tool Management: Successfully tracked and managed an internal security asset management tool to completion, facilitating efficient tracking and reporting.
Tooling and Contributions:
JIRA Workflow Enhancement: Led the build-out of JIRA workflows, improving process efficiency and backlog management.
Security Protocol Enhancement: Played a pivotal role in container hardening and SDLC requirements tracking for enhanced security.
Capacity Planning: Developed capacity allowance strategies and enhanced quarterly planning.
Tool Development: Created tools like capacity planner, OKR tracker, software rollout tracker, and fleet management metrics tracker.
Process Innovation: Introduced Technical Design Documents (TDD) practices, and trackers, driving quality improvement.
Roadmap Tracking: Developed a roadmap tracker with capacity planner, enhancing team capacity measurement and planning.
Jira Automation: Introduced automation and scheduled tasks to Jira Epic workflows for improved efficiency.
Backlog Process: Established a backlog process, improving organization and efficiency.
Intake Analysis: Analyzed intake models and devised plans for enhanced future processes.
Stakeholder Alignment: Implemented a kick-off call process for Infosec teams and stakeholders, ensuring alignment.
Skills and Abilities:
Agile Methodology: Proficient in delivering projects and system enhancements using Agile SCRUM methodology.
Project, Product and Program Management: Adept at conducting user interviews, streamlining processes, developing user stories, validating software, and resolving challenges with precision.
Scrum Management: Experienced in managing Scrum artifacts, prioritized backlog, grooming, sprint planning, and stand-up meetings.
Cross-functional Collaboration: Collaborated with various IT teams and business units, ensuring project phases are well-planned and executed.
Functional Expertise: Demonstrated expertise in assigned areas of responsibility, contributing to overall system design.
Documentation and Training: Created comprehensive documentation and training materials for product rollouts and features.
Communication: Excellent communication skills, effectively engaging with both technical and non-technical teams.
Influence: Ability to empathise and read people quickly in order to gain quick influence in any given room.